Customer Service Representative - Call Center

WeatherTech; Bolingbrook (IL); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

BlueCross BlueShield PPO

401(k) with employer matching

Paid vacation

Paid holidays

Personal time

Job summary

WeatherTech Direct in Bolingbrook, IL is seeking a Customer Service Representative to join our call center. You will handle orders, exchanges, and returns by phone and email, delivering world-class service while upselling where appropriate.

The position offers an hourly rate starting at $22.50 with the potential to earn $50,000+ per year through performance-based commissions. Shifts include Tue-Fri 10AM-7PM and Sat 8AM-5PM, with additional schedule options and a competitive benefits package.

Qualifications

• 3-5 years in a telephone-based customer service environment.
• Fluent in English with clear verbal and written communication.
• Basic computer skills required.
• Excellent typing, spelling and grammar.
• Demonstrates professionalism and punctuality.

Responsibilities

• Deliver world-class customer service.
• Process customer orders, exchanges, and returns by phone and email.
• Use sales skills to upsell products by collecting information and assessing needs.
• Provide timely feedback to management on service issues.
• Work varied schedule including day/evening/night/weekends/holidays.
• Perform other duties as assigned.

Skills

Excellent communication

Typing 50 WPM

Active listening

Multi-tasking

English proficiency

Work authorization US

Job description

Customer Service Representative - Call Center

Bolingbrook, IL, US

WeatherTech Direct is seeking well-qualified Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL call center. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via phone and email interactions/correspondence.

This is a great opportunity to join our growing company

• Hourly rates starting from $22.50/hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission!
• Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

• Tues-Fri 10AM-7PM, Sat 8AM-5PM
• Mon-Thurs 10AM-7PM, Sun 8AM-5PM

As a Customer Service Representative, you will

• Deliver world-class customer service
• Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
• Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
• Provide timely feedback to management regarding service failures or customer concerns
• Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
• Perform other duties as assigned

Qualifications

• At least 3-5 years of experience in a telephone-based customer service environment
• Be Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
• Possess listening skills to fully comprehend customer needs
• Basic computer skills, required
• Type 50 WPM, preferred
• Ability to multi-task in a fast-paced, team-oriented environment
• Regularly work on a computer and focus on a screen or monitor
• Possess excellent typing, spelling, and grammar skills
• Have great attendance and punctuality
• Be an excellent performer; deliver high-quality results consistently
• Demonstrate a high level of professionalism and a positive attitude
• Be authorized to work in the United States

Why you’ll love working at WeatherTech Direct

WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including:

• Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and personal time