Retail Stock & Customer Experience Specialist

Michaels Stores; Newton (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Job summary

Michaels Stores is hiring for a store role in Newton, MA. You will assist customers, help locate products, and ensure a fast, friendly checkout experience with proper cash handling. The position involves stocking, planograms, and supporting omni-channel processes like BOPIS and SFS.

The role emphasizes customer service, product knowledge, and contribution to a well-merchandised, in-stock store environment with the potential for overtime per state/local laws.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Card enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Maintain in-stock store and merchandise recovery; support store recovery to align with brand standards

Skills

Retail experience

Customer service

Job description

Michaels Stores is hiring for a store role in Newton, MA. You will assist customers, help locate products, and ensure a fast, friendly checkout experience with proper cash handling. The position involves stocking, planograms, and supporting omni-channel processes like BOPIS and SFS.

The role emphasizes customer service, product knowledge, and contribution to a well-merchandised, in-stock store environment with the potential for overtime per state/local laws.