Sportsbook Guest Experience Specialist

Caesars Entertainment; Stateline (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Caesars Entertainment's Bally's Lake Tahoe sportsbook in Stateline, NV is seeking a full-time Sportsbook Ticket Writer. You will greet regulars and novice bettors, provide expert guidance on wagering options, and ensure a welcoming, responsible gaming environment.

This on-site role requires strong customer service, adherence to gaming rules, and teamwork with the sports book staff. Join a dynamic Caesars team focused on exceptional guest experiences.

Qualifications

• Provide top-tier customer service to returning customers and novices alike.
• Adhere to company rules and gaming control board regulations.
• Understand betting options and discuss them with customers.
• Resolve disputes and escalate to supervisor when needed.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalateto direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Skills

Customer service

Communication

Regulatory compliance

Teamwork

Job description

Caesars Entertainment's Bally's Lake Tahoe sportsbook in Stateline, NV is seeking a full-time Sportsbook Ticket Writer. You will greet regulars and novice bettors, provide expert guidance on wagering options, and ensure a welcoming, responsible gaming environment.

This on-site role requires strong customer service, adherence to gaming rules, and teamwork with the sports book staff. Join a dynamic Caesars team focused on exceptional guest experiences.