Retail Sportsbook Guest Experience Specialist

Caesars Entertainment Corporation; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment Corporation in Las Vegas is seeking a Sportsbook Ticket Writer for a full-time on-site role at Rio All-Suite Hotel & Casino. As the face of our retail operation, you will deliver top-tier customer service to regulars and novice bettors, explain wagering options and help customers make informed decisions.

You will maintain professional appearance, follow company and Gaming Control Board rules, resolve disputes, and collaborate with teammates.

Qualifications

• Must be 21 years of age or older.
• Pass a background check.
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary.
• Proficient in English verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Must have basic computer knowledge (Email, MS Excel, internet).
• Must have a minimum of 1 year of cash handling experience in a work setting.
• H.S. Diploma, GED, or equivalent preferred.
• Ability to do simple math.
• Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board.

Responsibilities

• Provide a top-tier level of customer service that encourages customers to come back repeatedly.
• Maintains professional appearance and demeanor throughout shift.
• Ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards.

Skills

Customer service

English proficiency

Cash handling

Basic computer skills

Teamwork

Education

High school diploma or GED

Tools

MS Excel

Job description

Caesars Entertainment Corporation in Las Vegas is seeking a Sportsbook Ticket Writer for a full-time on-site role at Rio All-Suite Hotel & Casino. As the face of our retail operation, you will deliver top-tier customer service to regulars and novice bettors, explain wagering options and help customers make informed decisions.

You will maintain professional appearance, follow company and Gaming Control Board rules, resolve disputes, and collaborate with teammates.