Sportsbook Experience Specialist

Caesars Sportsbook & Casino

Sparks (NV)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Benefits after waiting period

Flexible scheduling

Advancement opportunities

Job summary

Caesars Digital in Sparks, NV invites you to join our sportsbook team. As a frontline associate, you will welcome guests, explain betting options, and deliver top-tier service in a fast-paced retail environment.

You’ll adhere to company policies and gaming regulations, resolve issues, and collaborate with teammates to create a welcoming, responsible gaming experience. We offer full-time benefits after waiting period, flexible scheduling, and clear opportunities for career advancement within

Qualifications

Provide top-tier customer service that encourages repeat visits.
Adhere to all company rules and gaming control board regulations.
Familiar with betting options and able to discuss them with customers.
Resolve disputes and escalate to supervision when needed.

Responsibilities

Provide a top tier level of customer service that encourages customers to come back repeatedly
Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
and gaming control board standards Other duties as assigned