Athletic Retail Supervisor — Lead Customer Experience

Nike Inc; Illinois; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Discounts for you and your family from

401(k) Plan

Health Savings Accounts

Tuition Reimbursement

Employee Stock Purchase Plan (ESPP)

Optum Employee Assistance Program

Job summary

Nike Inc in Oakbrook, IL is seeking a Nike Retail Supervisor to lead a fast-paced store and deliver exceptional customer service. You’ll guide a team, manage daily operations, and uphold Nike’s service standards to help customers find the right products.

Requirements include at least 1 year in retail or consumer service, availability to work nights/weekends, and a willingness to learn about the latest products and technologies.

Qualifications

• Must be at least 18 (U.S)
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Ability to learn and train on the latest products and technologies
• Use customer service authentically to ensure customers feel seen and understood in our stores

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Customer service

Team leadership

Communication

Flexibility

Job description

Nike Inc in Oakbrook, IL is seeking a Nike Retail Supervisor to lead a fast-paced store and deliver exceptional customer service. You’ll guide a team, manage daily operations, and uphold Nike’s service standards to help customers find the right products.

Requirements include at least 1 year in retail or consumer service, availability to work nights/weekends, and a willingness to learn about the latest products and technologies.