Retail Specialist — Lead Customer Experience & Team

NIKE; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts for you and your family from

Accrued Paid Time Off and Holiday Pay

401(k) Plan, CERA, EAP, Mental andEmot

Health Savings Accounts and Flexible 萨

Job summary

NIKE is seeking a Retail Supervisor at its Nike Factory Pigeon Forge location in Pigeon Forge, Tennessee. The role emphasizes customer service leadership in a fast-paced, high-volume setting and involves guiding teams to deliver the Nike experience, including nights and weekends as needed.

This position requires passion for Nike products, strong customer service skills, and the ability to train teammates on the latest products and technologies.

Qualifications

• Must be at least 181 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Retail experience

Customer service

Team leadership

Job description

NIKE is seeking a Retail Supervisor at its Nike Factory Pigeon Forge location in Pigeon Forge, Tennessee. The role emphasizes customer service leadership in a fast-paced, high-volume setting and involves guiding teams to deliver the Nike experience, including nights and weekends as needed.

This position requires passion for Nike products, strong customer service skills, and the ability to train teammates on the latest products and technologies.