Retail Specialist — Lead Customer Experience

Nike Inc; Petaluma (CA); On-site; USD 46,000 - 59,000; Full time

Benefits offered by this job

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Job summary

Nike Inc in Petaluma seeks a Retail Supervisor (Specialist) to lead a high-volume Nike Factory Store team. You’ll coach staff, ensure outstanding customer service, and drive results in a fast-paced environment.

You’ll handle daily operations, cash handling, inventory, and displays, with full-time hours (34–40 per week) including nights and weekends. Must be 18+, 1 year retail experience, and flexible schedule.

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18.
• Flexibility to work nights, weekends and holidays.
• Ability to learn and train on the latest products and technologies.

Responsibilities

• Be enthusiastic, knowledgeable about NIKE products and services to best support customer needs.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome, and exceed their expectations at every step.
• Operate a cash register, shipping and receiving duties, stocking displays.

Skills

Retail experience

Customer service

Flexible schedule

Cash handling

Job description

Nike Inc in Petaluma seeks a Retail Supervisor (Specialist) to lead a high-volume Nike Factory Store team. You’ll coach staff, ensure outstanding customer service, and drive results in a fast-paced environment.

You’ll handle daily operations, cash handling, inventory, and displays, with full-time hours (34–40 per week) including nights and weekends. Must be 18+, 1 year retail experience, and flexible schedule.