Retail Specialist Lead: Customer Experience & Growth

Nike Inc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discounts for you and your family from

401(k) Plan, HSA/HSA accounts

Employee Assistance Program

Tuition Reimbursement

Stock Purchase Plan (ESPP)

Job summary

Nike Retail Supervisor at NIKE Factory Store DT Philly in Philadelphia, PA leads a high-volume, fast-paced retail team focused on customer service and delivering the consumer journey the Nike way.

As a Nike Specialist, you guide the team, uphold service standards, and help customers find their ideal products. The role emphasizes teamwork, integrity, and a just-do-it attitude in a dynamic store environment.

Qualifications

• Must be at least 18 (U.S.)
• 1 year of retail or consumer service experience preferred
• Flexibility to work nights, weekends and holidays
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Customer service

Retail experience

Job description

Nike Retail Supervisor at NIKE Factory Store DT Philly in Philadelphia, PA leads a high-volume, fast-paced retail team focused on customer service and delivering the consumer journey the Nike way.

As a Nike Specialist, you guide the team, uphold service standards, and help customers find their ideal products. The role emphasizes teamwork, integrity, and a just-do-it attitude in a dynamic store environment.