Retail Specialist Supervisor - Lead Customer Experience

Nike; Livermore (CA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Discounts on Nike products

401(k) Plan eligibility

Paid Time Off

Holiday Pay

Health Savings Accounts

Tuition Reimbursement

Job summary

Nike Factory Store in Livermore is hiring a Retail Supervisor (Specialist) at the Nike Factory Store, Livermore, CA. The position offers an hourly rate and full-time hours, including nights and weekends. You will lead a team, deliver Nike Service Principles, and drive exceptional customer experiences in a fast-paced environment.

This role emphasizes product knowledge, teamwork, and a passion for sport. Benefits and growth opportunities accompany a role focused on customer satisfaction and store

Qualifications

• Must be at least 18 years old.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to use customer service authentically to ensure customers feel seen and understood.

Responsibilities

• Be enthusiastic, knowledgeable about Nike products and services to support customer needs.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Create welcoming environment and exceed customer expectations at every step.
• Operate cash register, assist with stocking and visual displays.

Skills

Customer service

Retail experience

Communication

Job description

Nike Factory Store in Livermore is hiring a Retail Supervisor (Specialist) at the Nike Factory Store, Livermore, CA. The position offers an hourly rate and full-time hours, including nights and weekends. You will lead a team, deliver Nike Service Principles, and drive exceptional customer experiences in a fast-paced environment.

This role emphasizes product knowledge, teamwork, and a passion for sport. Benefits and growth opportunities accompany a role focused on customer satisfaction and store