Retail Supervisor — Fast-Paced, Customer-Centric Leader

Nike Inc; Hanover (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Discounts up to 50% on Nike/Converse/J

401(k) Plan

Health Savings Account

Tuition Reimbursement

Job summary

Nike Factory Store Hanover in Hanover, MD is hiring a Retail Supervisor to lead a high-volume Nike store team. You’ll guide customers to the best choices, coach teammates, and ensure the NIKE Service Principles are reflected in every interaction.

This role focuses on delivering an exceptional in-store experience while driving sales and teamwork. Ideal candidates bring at least 1 year of retail or consumer service experience, are flexible for nights and weekends, and can learn the latest Nike

Qualifications

• Must be at least 18 years old in the U.S.
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without accommodations

Responsibilities

• Be enthusiastic, knowledgeable about NIKE products and services to best support customer needs
• Lead by example and deliver service in line with Nike's Service Principles
• Make customers feel welcome and exceed their expectations at every step
• Operate a cash register, shipping, receiving duties, stocking products, cleaning and building visual displays
• Support teammates by attending store events

Skills

Retail experience or customer service

Job description

Nike Factory Store Hanover in Hanover, MD is hiring a Retail Supervisor to lead a high-volume Nike store team. You’ll guide customers to the best choices, coach teammates, and ensure the NIKE Service Principles are reflected in every interaction.

This role focuses on delivering an exceptional in-store experience while driving sales and teamwork. Ideal candidates bring at least 1 year of retail or consumer service experience, are flexible for nights and weekends, and can learn the latest Nike