Retail Shift Supervisor – Lead Team & Customer Experience

Trulieve; Findlay (OH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

Trulieve is seeking a Shift Supervisor – Full Time to support store leadership, supervise staff, and ensure efficient daily operations. The role emphasizes regulatory compliance and delivering exceptional customer experiences in a fast-paced retail environment.

You will work under the General Manager to maintain store standards, coach the team, and drive key performance metrics while adhering to company policies and confidentiality requirements.

Qualifications

• High School Diploma is required.
• Prior management experience in retail or customer service is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism with management and staff; maintain confidentiality.

Responsibilities

• Assist the General Manager/Assistant General Manager in leadership and supervision of store personnel and daily operations.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Coach, train, and develop the team to meet service standards and objectives.
• Monitor and manage store inventory; resolve customer issues and escalations.
• Maintain professional relationships with business partners; ensure confidentiality.
• Perform other tasks assigned by management.

Skills

Prior management experience

Retail experience

Cash handling experience

Interpersonal skills

Conversational English

Confidentiality and discretion

Education

High School Diploma

Job description

Trulieve is seeking a Shift Supervisor – Full Time to support store leadership, supervise staff, and ensure efficient daily operations. The role emphasizes regulatory compliance and delivering exceptional customer experiences in a fast-paced retail environment.

You will work under the General Manager to maintain store standards, coach the team, and drive key performance metrics while adhering to company policies and confidentiality requirements.