Retail Shift Supervisor — Lead Patient Experience

Trulieve; Dayton (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Job summary

Trulieve in Dayton, OH is seeking a Shift Supervisor to join our Retail team. You will assist the General Manager in leading store personnel, driving key metrics, and ensuring smooth daily operation with a focus on compliant processes and excellent patient service.

The role requires prior retail or customer service management, strong interpersonal skills, and the ability to supervise cash handling and daily routines.

Qualifications

• High School Diploma required.
• Prior management experience preferred.
• Experience with cash handling required.
• Ability to communicate in English with customers and staff.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Assist General Manager in daily store operations.
• Lead and supervise staff during shifts.
• Maintain brand standards and store visuals.
• Ensure regulatory compliance with state regs.
• Provide coaching and training to team.
• Handle customer issues and escalations.

Skills

Cash handling

Interpersonal skills

English proficiency

Leadership experience

Retail experience

Customer service

Education

High School Diploma

Tools

POS systems

Job description

Trulieve in Dayton, OH is seeking a Shift Supervisor to join our Retail team. You will assist the General Manager in leading store personnel, driving key metrics, and ensuring smooth daily operation with a focus on compliant processes and excellent patient service.

The role requires prior retail or customer service management, strong interpersonal skills, and the ability to supervise cash handling and daily routines.