Retail Shift Supervisor: Lead & Develop Teams

Goodwill NCW Jobs; Onalaska (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill NCW in Onalaska, WI is seeking a full-time Store Lead to oversee daily retail operations and support the Store Manager in developing the team. The role emphasizes training, coaching, and maintaining a safe, organized store environment.

You will engage with customers and staff, ensuring effective communication and task execution in a fast-paced setting, including holiday, evening, and weekend shifts.

Qualifications

• High School diploma or equivalent preferred.
• 1+ year of retail leadership experience preferred.
• Strong time management and ability to juggle multiple tasks under time constraints.
• Excellent communication and customer service with attention to detail.
• Good problem solving and decision making.
• Basic proficiency with Word, Excel, PowerPoint, SharePoint, and Outlook.

Responsibilities

• Provides oversight, guidance, and support to team members as directed by the Store Manager.
• Leads team members by training, coaching and developing skills.
• Maintains a clean, safe, and organized work area.
• Supports store operations with flexibility in opening and closing duties.
• Maintains presence in-store to engage with team and customers.
• Communicates effectively with store leadership and staff to ensure flow of information.

Skills

Retail leadership

Time management

Communication

Problem solving

Attention to detail

Training & coaching

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Goodwill NCW in Onalaska, WI is seeking a full-time Store Lead to oversee daily retail operations and support the Store Manager in developing the team. The role emphasizes training, coaching, and maintaining a safe, organized store environment.

You will engage with customers and staff, ensuring effective communication and task execution in a fast-paced setting, including holiday, evening, and weekend shifts.