Shift Leader - Onalaska

Goodwill NCW Jobs; Onalaska (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill NCW in Onalaska, WI is seeking a full-time Store Lead to oversee daily retail operations and support the Store Manager in developing the team. The role emphasizes training, coaching, and maintaining a safe, organized store environment.

You will engage with customers and staff, ensuring effective communication and task execution in a fast-paced setting, including holiday, evening, and weekend shifts.

Qualifications

• High School diploma or equivalent preferred.
• 1+ year of retail leadership experience preferred.
• Strong time management and ability to juggle multiple tasks under time constraints.
• Excellent communication and customer service with attention to detail.
• Good problem solving and decision making.
• Basic proficiency with Word, Excel, PowerPoint, SharePoint, and Outlook.

Responsibilities

• Provides oversight, guidance, and support to team members as directed by the Store Manager.
• Leads team members by training, coaching and developing skills.
• Maintains a clean, safe, and organized work area.
• Supports store operations with flexibility in opening and closing duties.
• Maintains presence in-store to engage with team and customers.
• Communicates effectively with store leadership and staff to ensure flow of information.

Skills

Retail leadership

Time management

Communication

Problem solving

Attention to detail

Training & coaching

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Job Location: Onalaska Store - Onalaska, WI 54650
Position Type: Full Time
Job Shift: Full Time

Who We Are

Goodwill NCW is a nonprofit organization with a mission of elevating people by eliminating barriers to employment. Our unwavering commitment to understanding and addressing the unique needs of our communities drives us to continuously evolve. Together, we transform lives through skill building for sustained employment and improved financial stability. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers.

What You’ll Get To Do

• Provides oversight, guidance, and support to team members as directed by the Store Manager.
• Leads team members by assisting with training, coaching and developing skills.
• Maintains a clean, safe, and organized work area.
• Demonstrates strong proficiency while remaining adaptable in a dynamic environment, supporting a wide range of tasks including opening and closing the store.
• Maintains a consistent presence throughout store while engaging with team members and customers.
• Communicates with store leadership team and team members in a way that promotes an effective and consistent flow of information throughout the store.
• Other duties as assigned.

What We Need From You

• High School diploma or equivalent preferred.
• 1+ year(s) of retail leadership experience preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem‑solving and decision‑making skills.
• At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with common reporting and dashboard tools.
• Ability to maintain confidentiality.
• Reliable transportation and ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions. Primary function requires sufficient physical ability to repetitively: sit or stand for prolonged periods of time (up to 8 hours); independently twist, lift, carry, push or pull moderate (10 pounds) to heavy (25 pounds) of weight; using a team lift for objects weighing over 25 pounds; reach (approximately 54 inches); frequently stoop, bend, kneel, crouch; sufficient hand and finger dexterity to perform detailed tasks; verbally communicate to exchange information.