Retail Shift Supervisor - Customer Experience Leader

National Black MBA Association; Columbus, Northern (OH, KY); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Credit union

Referral bonuses

Job summary

TJ Maxx in Columbus, OH is seeking a Key Carrier to help lead store operations and deliver exceptional customer service. You will alternate-between Coordinator and leadership duties, with open availability including nights and weekends.

The role emphasizes coaching, driving store procedures, and maintaining a positive customer experience while adhering to labor laws and safety standards.

Qualifications

• Flexible schedule including nights and weekends.
• 1 year retail, 6 months leadership experience.
• Strong communication and organizational skills.
• Ability to coach and delegate to multiple people.
• Knowledge of merchandise flow and store operations.

Responsibilities

• Lead as Manager on Duty and ensure store procedures.
• Coach associates and address customer service issues.
• Maintain accurate associate coverage for service areas.
• Ensure adherence to labor laws and safety procedures.
• Promote credit and loyalty programs.

Skills

Customer service

Team player

Coaching

Problem solving

Multi-tasking

Communication

Attention to detail

Job description

TJ Maxx in Columbus, OH is seeking a Key Carrier to help lead store operations and deliver exceptional customer service. You will alternate-between Coordinator and leadership duties, with open availability including nights and weekends.

The role emphasizes coaching, driving store procedures, and maintaining a positive customer experience while adhering to labor laws and safety standards.