Retail Shift Supervisor — Bonus & Benefits

MERS Goodwill; Jefferson City (MO); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Bonus up to $500/month

Medical benefits

Dental & Vision benefits

Life Insurance & Disability

403(b) Retirement

401(a) Retirement

PTO accrual up to 15 days

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for the Jefferson City store—Ten Mile team. The ideal candidate will lead staff, ensure excellent customer service, and drive daily operations in a busy retail environment.

Hourly full-time role with a starting rate of $19.50 plus a monthly bonus up to $500 and comprehensive benefits, including medical, dental, vision, and retirement plans. Flexible schedules and PTO accrual are included.

Qualifications

• No degree required; High School Diploma/GED preferred.
• 1 year retail management experience or previous Goodwill Retail or Warehouse experience required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train staff and ensure essential functions are performed.
• Provide superior customer service to ensure donor and shopper retention and resolve issues quickly.
• Coach and counsel employees on performance, including discipline when needed.
• Assign daily duties to achieve operational tasks and identify candidates for advancement.
• Safeguard company property and report theft or misconduct to management.

Skills

Interpersonal skills

Customer service

Conflict resolution

Teamwork

Leadership

Decision making

Motivation

Goal setting

Problem solving

POS/scheduling/inventory software

Education

High School Diploma/GED preferred

Tools

POS systems

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for the Jefferson City store—Ten Mile team. The ideal candidate will lead staff, ensure excellent customer service, and drive daily operations in a busy retail environment.

Hourly full-time role with a starting rate of $19.50 plus a monthly bonus up to $500 and comprehensive benefits, including medical, dental, vision, and retirement plans. Flexible schedules and PTO accrual are included.