Retail Shift Supervisor - Lead Team, $500/mo Bonus

MERS Goodwill; Eureka, Northern (MO, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits for full-time

Dental and vision benefits

Life and AD&D Insurance

Retirement plans (403(b), 401A)

PTO accrual up to 15 days

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for our Eureka store. You’ll oversee staff, deliver excellent customer service, and support daily store operations to ensure a smooth workflow.

This full-time hourly role includes leadership duties and active participation in scheduling and payroll processes. The ideal candidate has retail or Goodwill experience and strong communication, teamwork, and problem-solving abilities.

Qualifications

• No degree is required; High School Diploma/GED preferred.
• 1 year of retail management experience or prior Goodwill Retail or Warehouse experience required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train staff and ensure primary functions are performed.
• Provide superior customer service to ensure retention and de-escalate dissatisfaction.
• Coach employees regarding performance, including discipline up to termination.
• Assign daily duties to achieve operational tasks and monitor progress.
• Identify employees with potential for advancement and recommend promotions.
• Safeguard company property and report theft or misconduct to management.
• Read, follow, and enforce agency policies and values.
• Utilize staffing methods to ensure proper scheduling and payroll approvals.
• Eliminate wasteful practices through process improvements.
• Maintain professional appearance per dress code.
• Other duties as assigned.
• Monthly Bonus up to $500
• Individual and family medical benefits for full-time employees (>=30 hours/week).
• Individual and family dental and vision benefits from the first of the month following hire for >=20 hours/week.
• Voluntary Life and AD&D Insurance from the first of the month following hire for >=20 hours/week.
• 403(B) Retirement on date of hire for >=20 hours/week.
• 403(B) Retirement + Employer Match after one year for >=20 hours/week.
• 401(A) Retirement on date of hire for >=20 hours/week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

Skills

Leadership

Customer service

Communication

Teamwork

Conflict resolution

Scheduling

Education

High School Diploma/GED

Tools

Registers

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for our Eureka store. You’ll oversee staff, deliver excellent customer service, and support daily store operations to ensure a smooth workflow.

This full-time hourly role includes leadership duties and active participation in scheduling and payroll processes. The ideal candidate has retail or Goodwill experience and strong communication, teamwork, and problem-solving abilities.