Retail Shift Supervisor | 25% Travel, $500/mo Bonus

MERS / Goodwill; Cape Girardeau (MO); On-site; USD 54,415,000 - 59,926,000; Full time

Benefits offered by this job

Monthly bonus

Medical benefits

Dental and vision benefits

Life and AD&D insurance

403(B) retirement

401(A) retirement

PTO accrual

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS/Missouri Goodwill Industries is seeking a Retail Shift Supervisor for the Cape Girardeau Store - Silver Springs. The role focuses on supervising staff, delivering exceptional donor and shopper service, and maintaining store operations with strong leadership and discipline.

The ideal candidate will have retail management experience, excellent interpersonal skills, and comfort with scheduling and inventory software.

Qualifications

• 1 year of retail management experience or equivalent is required.
• Excellent interpersonal and communication skills, including customer service and teamwork.
• Leadership skills such as decision-making and motivation, with problem-solving ability.
• Comfortable with registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train staff to perform essential functions.
• Provide superior customer service to attract and retain donors and shoppers.
• Coach employees on performance, including discipline up to termination.
• Assign daily duties to achieve operational tasks and payroll accuracy.
• Identify employees with potential for advancement and safeguard company assets.
• Enforce policies and maintain appropriate staffing; manage payroll approvals.
• Drive process improvements to reduce waste and uphold dress code.

Skills

Retail management

Customer service

Leadership

Conflict resolution

Teamwork

Communication

Scheduling

Inventory management

Technology literacy

Education

High School Diploma/GED

Tools

POS software

Scheduling software

Inventory software

Job description

MERS/Missouri Goodwill Industries is seeking a Retail Shift Supervisor for the Cape Girardeau Store - Silver Springs. The role focuses on supervising staff, delivering exceptional donor and shopper service, and maintaining store operations with strong leadership and discipline.

The ideal candidate will have retail management experience, excellent interpersonal skills, and comfort with scheduling and inventory software.