Retail Shift Leader: Service & Operations

Goodwill Industries of Central Oklahoma,; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Goodwill Central Oklahoma is seeking a Store Assistant to support daily store management and customer service operations in Oklahoma City. This role focuses on reliable attendance, assisting with daily reports, and smooth cash handling alongside supervising staff.

The position emphasizes teamwork, safety adherence, and effective communication with customers and associates to uphold Goodwill’s mission and standards.

Qualifications

• High School degree or GED, preferred.
• Prior retail experience or customer service/relations experience preferred.
• 6 months supervisory experience, preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Responsibilities

• Provide excellent customer service and train employees in customer/service skills.
• Assist in preparation of daily reports.
• Open and close cash registers, counting money and balancing cash drawers.
• Assist in sales and processing of items.
• Conduct store monthly safety inspections with Store Manager to identify hazards.
• Maintain safety log and coordinate safety drills.
• Attend training as required.
• Abide by the agency policies and procedures.
• Review and be familiar with safety policies and adhere to rules.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Time management

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Outlook

POS system

Job description

Goodwill Central Oklahoma is seeking a Store Assistant to support daily store management and customer service operations in Oklahoma City. This role focuses on reliable attendance, assisting with daily reports, and smooth cash handling alongside supervising staff.

The position emphasizes teamwork, safety adherence, and effective communication with customers and associates to uphold Goodwill’s mission and standards.