Retail Shift Leader: Lead, Train & Elevate Customer Experience

Minis; Coon Rapids (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, train associates, and deliver exceptional customer service. This role helps achieve KPIs, uphold store standards, and manage tasks from cashiering to shipment processing.

The Shift Leader will actively promote the store’s membership program, maintain visual merchandising, and ensure open/close procedures are performed with safety in mind. Travel between locations may be required.

Qualifications

• Bachelor's level knowledge not required; strong leadership and customer service focus.
• Experience supervising retail staff or shift leadership in a store environment is preferred.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Train and develop sales associates for product knowledge and customer engagement on floor and at register.
• Assist with daily operations: replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance and ensure proper stock levels with visual merchandising updates.
• Open and close the store, ensure recovery and cleanliness, comply with safety procedures.
• Resolve customer concerns professionally and escalate to Store Manager when needed.
• Support Loss Prevention efforts and adherence to company policies.
• Maintain a professional, enthusiastic attitude aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using the POS system.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS knowledge

Travel between locations

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, train associates, and deliver exceptional customer service. This role helps achieve KPIs, uphold store standards, and manage tasks from cashiering to shipment processing.

The Shift Leader will actively promote the store’s membership program, maintain visual merchandising, and ensure open/close procedures are performed with safety in mind. Travel between locations may be required.