Retail Shift Leader: Lead, Train & Elevate Service

Miniso; Novi (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, staff training, and delivering exceptional customer service. You will help drive KPI attainment, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program to foster loyalty.

The role emphasizes leadership in a fast-paced retail setting, with responsibilities across opening/closing, visual updates, and smooth store execution to create memorable experiences for

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for product knowledge and customer engagement.
• Support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance and stock levels; implement visual merchandising updates.
• Open and close the store; ensure recovery, cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate to the Store Manager when needed.
• Support Loss Prevention and adhere to company policies to prevent loss.
• Maintain a professional, enthusiastic attitude aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Customer engagement

Multitasking

Interpersonal skills

Travel between locations

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, staff training, and delivering exceptional customer service. You will help drive KPI attainment, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program to foster loyalty.

The role emphasizes leadership in a fast-paced retail setting, with responsibilities across opening/closing, visual updates, and smooth store execution to create memorable experiences for