Retail Shift Leader: Inspire Teams & Elevate Service

Miniso; Virginia; On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations and staff development. You will train associates, handle cash and POS transactions, and ensure exceptional customer service to meet KPIs.

You will also oversee opening/closing procedures, merchandising updates, and loss prevention while promoting the store's membership program to foster loyalty and deliver memorable customer experiences.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of experience as a keyholder or shift leader in retail preferred.
• Experience with cash handling and POS systems is advantageous.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates for strong product knowledge.
• Support daily operations including replenishment, fronting, and merchandising.
• Open and close the store; ensure safety and cleanliness.
• Process transactions accurately using POS systems.
• Promote store membership program to build customer loyalty.

Skills

Leadership

Customer service

Staff training

POS systems

Cash handling

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS hardware

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations and staff development. You will train associates, handle cash and POS transactions, and ensure exceptional customer service to meet KPIs.

You will also oversee opening/closing procedures, merchandising updates, and loss prevention while promoting the store's membership program to foster loyalty and deliver memorable customer experiences.