Retail Shift Leader: Drive Sales & Customer Experience

Miniso; Auburn (WA); On-site; USD 26,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. This role helps drive KPIs, maintains store standards, and handles cashiering, opening/closing, merchandising, and shipments.

The Shift Leader will promote the store's membership program and foster a positive, energetic atmosphere that enhances customer loyalty and team engagement.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Strong leadership

Interpersonal skills

Conflict-resolution

Multitasking

Retail operations knowledge

POS systems

Education

High school diploma or equivalent

Associate degree preferred

1+ years of leadership experience

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. This role helps drive KPIs, maintains store standards, and handles cashiering, opening/closing, merchandising, and shipments.

The Shift Leader will promote the store's membership program and foster a positive, energetic atmosphere that enhances customer loyalty and team engagement.