Retail Shift Leader: Lead Sales & Service

Miniso; City of Yonkers (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Yonkers to assist the Store Manager in daily operations, coach associates, and uphold exceptional customer service. The role includes cashiering, opening/closing, merchandising, and promoting the store’s membership program to build loyalty.

Responsibilities include leading by example to meet KPI goals, training staff, managing cash handling, and ensuring store appearance and safety compliance.

Qualifications

• Leadership experience in retail settings.
• Strong customer service mindset and communication.
• Knowledge of basic retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and KPIs.
• Train and develop sales associates on product knowledge and customer engagement.
• Support daily operations including replenishment, cash handling, and merchandising.
• Open/close store, ensure safety, and uphold store standards.

Skills

Leadership

Customer service

Retail operations

POS systems

Multitasking

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Yonkers to assist the Store Manager in daily operations, coach associates, and uphold exceptional customer service. The role includes cashiering, opening/closing, merchandising, and promoting the store’s membership program to build loyalty.

Responsibilities include leading by example to meet KPI goals, training staff, managing cash handling, and ensuring store appearance and safety compliance.