Retail Shift Leader: Drive Sales & Service Excellence

Miniso; Austin (TX); On-site; USD 19,000 - 26,000; Part time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager in daily operations, training associates, and delivering outstanding customer service. Responsibilities include cashiering, opening/closing, merchandising, customer engagement, cash handling, and shipment processing.

The role emphasizes promoting the store’s membership program to build customer loyalty and foster a positive, energetic environment that aligns with the brand promise “Life is for Fun.”

Qualifications

• Strong leadership and interpersonal skills.
• Ability to multitask in a fast-paced retail environment.
• Basic knowledge of retail operations and POS systems.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Train and develop sales associates for product knowledge and customer engagement.
• Support daily operations: replenishment, fronting, merchandising, cash handling.
• Open and close the store, ensure cleanliness and safety procedures are followed.
• Resolve customer concerns professionally and escalate issues when needed.
• Support loss prevention and adhere to company policies.

Skills

Leadership

Customer service

Store operations

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager in daily operations, training associates, and delivering outstanding customer service. Responsibilities include cashiering, opening/closing, merchandising, customer engagement, cash handling, and shipment processing.

The role emphasizes promoting the store’s membership program to build customer loyalty and foster a positive, energetic environment that aligns with the brand promise “Life is for Fun.”