Retail Shift Leader: Lead Sales & Customer Experience

MINISO USA; Vienna (WV); On-site; USD 18,000 - 26,000; Full time

Job summary

MINISO USA is seeking a proactive Shift Leader to assist the Store Manager with daily retail operations, training associates, and delivering exceptional customer service. You will support cash handling, merchandising, and store upkeep while actively promoting the store’s membership program to boost loyalty.

The role requires strong leadership, teamwork, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Communication

Conflict resolution

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a proactive Shift Leader to assist the Store Manager with daily retail operations, training associates, and delivering exceptional customer service. You will support cash handling, merchandising, and store upkeep while actively promoting the store’s membership program to boost loyalty.

The role requires strong leadership, teamwork, and the ability to multitask in a fast-paced environment.