Retail Shift Leader | Lead Pawnbroker Career Path

EZCORP, Inc.; Waco (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free health insurance

Competitive wages

Monthly uncapped bonus potential

Great working hours

401(k) with company match

Generous paid time off

Holiday pay

Store discount

Job summary

EZCORP, Inc. is hiring for a Retail Shift Leader (Key Holder) in Waco, Texas. The role emphasizes leading customer service excellence, coaching team members, and driving sales in a fast-paced pawn shop environment.

Comprehensive benefits and a clear career path are offered, with paid training and performance-based bonuses. Expect competitive hourly pay based on experience, plus a structured leadership development plan and opportunities to advance to higher roles within EZPAWN and related brands.

Qualifications

• The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• Excellent communication and interpersonal skills, and the ability to build solid ongoing customer relationships.
• Time-management and prioritization skills are important, along with organization and attention to detail.

Responsibilities

• Processing loans and extensions.
• Coming to jointly satisfactory terms regarding items to be pawned.
• Performing opening and closing store procedures.
• Supervising and coaching store Team Members.

Skills

Leadership

Customer service

Negotiation

Communication

Time management

Education

High school diploma or GED

Job description

EZCORP, Inc. is hiring for a Retail Shift Leader (Key Holder) in Waco, Texas. The role emphasizes leading customer service excellence, coaching team members, and driving sales in a fast-paced pawn shop environment.

Comprehensive benefits and a clear career path are offered, with paid training and performance-based bonuses. Expect competitive hourly pay based on experience, plus a structured leadership development plan and opportunities to advance to higher roles within EZPAWN and related brands.