Retail Shift Leader

Texas EZPAWN L.P.; Waco (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential

Paid on Store and Individual 2nd

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

Texas EZPAWN L.P. in Waco, TX is seeking a Retail Shift Leader (Key Holder) to guide the team, deliver exceptional customer service, and drive pawn item sales in a fast-paced retail environment.

Complete a 5-week paid training program with a $.50 raise, with potential to advance to Lead Pawnbroker and then to an Assistant Manager through structured leadership training. Benefits include health insurance, 401(k) with match, paid time off, and store discounts.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, is a plus.
• Sales background is a plus.
• Bilingual is a plus.

Responsibilities

• Process loans and extensions.
• Negotiate terms for pawned items.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.
• Promote sales and provide outstanding customer service.

Skills

Leadership

Negotiation

Time management

Interpersonal skills

Communication skills

Bilingual

Education

High School diploma or GED

Job description

Address: 645 N. Valley Mills Waco, Texas 76710 Brand: EZPawn Pay range is based on experience from $17.00 per hour to $18.00 per hour

Are you tired of working fast food or retail jobs with no advancement opportunity? We want you to join us for a career – not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members.

We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment. Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position! Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program. Enhance your leadership skills through our structured leadership training programs. Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store.

Here’s what you can expect as a Retail Shift Leader (Key Holder):

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands‑on involvement. As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition.

In addition to a great career, here are some of the other things we offer our Retail Shift Leaders (Key Holder):

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Other Retail Shift Leader (Key Holder) duties include:

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements for the Retail Shift Leader (Key Holder) role:

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.