Retail Shift Leader: Lead, Earn Bonuses, Grow to Manager

Texas EZPAWN L.P.; Bryan (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

401(k) plan

Paid time off

Holiday pay

Store discount

Job summary

EZCORP in Bryan, TX is seeking a Retail Shift Leader (Key Holder) to guide store operations, deliver exceptional customer service, and drive pawn-item sales in a fast-paced environment.

You’ll participate in a structured career path with training, leadership development, and opportunities for advancement within EZPAWN and EZCORP brands. The role offers competitive pay based on experience with strong bonus potential and comprehensive benefits.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Pass a criminal background check and drug test.
• Valid driver's license and auto insurance.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
• Bilingual, a plus.

Responsibilities

• Provide outstanding customer service and build relationships.
• Promote sales and negotiate pawn items.
• Process loans and extensions.
• Open and close store procedures.
• Supervise and coach store team members.

Skills

Leadership

Customer service

Negotiation

Coaching

Bilingual

Education

High school diploma or GED

Job description

EZCORP in Bryan, TX is seeking a Retail Shift Leader (Key Holder) to guide store operations, deliver exceptional customer service, and drive pawn-item sales in a fast-paced environment.

You’ll participate in a structured career path with training, leadership development, and opportunities for advancement within EZPAWN and EZCORP brands. The role offers competitive pay based on experience with strong bonus potential and comprehensive benefits.