Retail Shift Leader: Elevate Sales & Service

Minis

Westlake Village (CA)

On-site

USD 25,000 - 29,000

Full time

14 days+

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Job summary

MINISO USA is seeking a Shift Leader in Westlake Village, CA to assist the Store Manager with daily operations, train associates, and deliver exceptional service. You will help manage cash handling, replenishment, merchandising, and promotions to support KPI attainment and a high-energy store environment.

The role requires 1+ years in retail supervisory roles, strong leadership, and the ability to travel between locations as needed.

Qualifications

High school diploma or equivalent; associate degree preferred.
1+ years of experience as a keyholder, supervisor, or shift leader in retail.

Responsibilities

Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
Train and develop sales associates for strong product knowledge and customer engagement on the sales floor and at the register.
Support daily operations including replenishment, fronting, maintenance, cash handling, and merchandising.
Maintain store appearance, stock levels, and implement visual merchandising updates.
Open and close the store, ensure recovery, cleanliness, and compliance with safety procedures.
Resolve customer concerns professionally and escalate to Store Manager when needed.
Support Loss Prevention and adherence to company policies.
Maintain a professional attitude aligned with MINISO USA’s customer commitment.
Process sales transactions accurately using point-of-sale systems.
Participate in store promotions and events to support business objectives.