Retail Shift Leader: Drive Sales & Service Excellence

MINISO; Texarkana (AR); On-site; USD 19,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, training, and customer service excellence. You will help drive KPI achievement, manage cash handling, merchandising, opening/closing, and ensure store standards are followed to deliver memorable shopping experiences.

Join a dynamic team, promote the store’s membership program to foster customer loyalty, and help create a positive, energetic environment that motivates both staff and customers.

Qualifications

• 1+ years of experience as keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask in a fast-paced environment.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to the Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

POS systems

Travel between locations

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, training, and customer service excellence. You will help drive KPI achievement, manage cash handling, merchandising, opening/closing, and ensure store standards are followed to deliver memorable shopping experiences.

Join a dynamic team, promote the store’s membership program to foster customer loyalty, and help create a positive, energetic environment that motivates both staff and customers.