Retail Shift Lead - Lead Guest Experience & Team Coach

Merlin; Concord (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merlin Magic Pass

401(k) Program

Tuition Reimbursement

Learning and Advancement Opportunities

Recognition Programs and Rewards

Free entry for friends and family

Job summary

Merlin is seeking a Retail Shift Lead for Bubble Planet Charlotte to guide frontline staff, ensure guest satisfaction, and maintain smooth retail operations. You will coach team members, handle busy periods, and support merchandising and inventory while upholding safety standards.

This on-site role requires strong communication, reliability, and the ability to thrive in a fast-paced environment, including weekends and holidays.

Qualifications

• Leadership or supervisory experience a plus.
• Strong guest service and communication skills.
• Comfortable leading in fast-paced environments.
• Ability to coach and motivate teams.
• Reliable, punctual, and highly accountable.
• Comfortable making decisions under pressure.
• Flexible schedule including weekends and holidays.

Responsibilities

• Lead frontline retail team members during daily operations.
• Support guest experience and resolve guest concerns.
• Coach employees and provide real-time feedback.
• Help manage busy guest areas and retail flow.
• Maintain clean, organized, and stocked retail spaces.
• Support merchandising and inventory tasks.
• Serve as a floor leader and step in wherever needed.
• Help maintain safety and operational standards.

Skills

Leadership

Guest service

Communication

Coaching

Reliability

Decision making

Flexibility

Job description

Merlin is seeking a Retail Shift Lead for Bubble Planet Charlotte to guide frontline staff, ensure guest satisfaction, and maintain smooth retail operations. You will coach team members, handle busy periods, and support merchandising and inventory while upholding safety standards.

This on-site role requires strong communication, reliability, and the ability to thrive in a fast-paced environment, including weekends and holidays.