Immersive Retail Shift Lead | Guest Experience

Merlin Entertainments; Concord (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs

401(k) Plan

Tuition Reimbursement

Learning & Advancement

Job summary

Merlin Entertainments is seeking a Retail Shift Lead for Bubble Planet Charlotte to help open our newest immersive attraction. You will supervise frontline team members, ensure guest satisfaction, and support operations during peak hours in a fast-paced setting.

Join a fun, dynamic team and develop leadership skills while delivering exceptional guest experiences. Weekend and holiday availability is required, and we offer benefits like Merlin Magic Pass and tuition reimbursement.

Qualifications

• Leadership or supervisory experience is a plus.
• Strong guest service and communication skills.
• Comfortable leading in fast-paced environments.

Responsibilities

• Lead frontline retail team members during daily operations
• Support guest experience and resolve guest concerns
• Coach employees and provide real-time feedback
• Help manage busy guest areas and retail flow
• Maintain clean, organized, and stocked retail spaces
• Support merchandising and inventory tasks
• Serve as a floor leader and step in wherever needed
• Help maintain safety and operational standards

Skills

Leadership

Guest service

Communication

Coaching

Decision-making

Reliability

Job description

Merlin Entertainments is seeking a Retail Shift Lead for Bubble Planet Charlotte to help open our newest immersive attraction. You will supervise frontline team members, ensure guest satisfaction, and support operations during peak hours in a fast-paced setting.

Join a fun, dynamic team and develop leadership skills while delivering exceptional guest experiences. Weekend and holiday availability is required, and we offer benefits like Merlin Magic Pass and tuition reimbursement.