Guest Experience Supervisor: Bubble Planet

Merlin; Concord (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs

401(k) Program

Tuition Reimbursement

Learning Opportunities

Job summary

Bubble Planet in Charlotte seeks a Guest Experience Supervisor to join their opening team. You will lead from the floor, provide outstanding guest care, and motivate team members to reach their full potential.

Ideal candidates should have at least two years of supervisory experience in a guest-facing environment along with strong leadership skills. Joining Merlin offers numerous benefits including the Merlin Magic Pass, a 401(k) program, and various learning opportunities.

Qualifications

• At least two years of supervisory experience in a guest-facing environment.
• Strong leadership and communication skills.
• A calm, confident approach in a busy, high-energy setting.
• Excellent guest service and problem-solving abilities.

Responsibilities

• Lead from the attraction floor, providing example-based leadership.
• Deliver outstanding guest care aligned with Guest Obsession standards.
• Motivate, coach, and develop team members.
• Deliver engaging daily team briefings.
• Uphold the highest standards of guest service.
• Monitor guest-facing areas and enhance the overall experience.

Skills

Leadership skills

Communication skills

Guest service

Problem-solving

Sales awareness

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

POS systems

Computerized systems

Job description

What you'll bring to the team

Guest Experience Supervisor - Bubble Planet Charlotte

Bubble Planet is an exciting new immersive attraction from the same team at SEA LIFE Charlotte, designed to spark wonder and create unforgettable memories for guests of all ages. Join our opening team and help bring this one-of-a-kind, interactive experience to life for families exploring a world of bubbles, color, and imagination!

What You’ll Be Doing

In this exciting leadership role, you will:

• Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with scheduling, training, and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

Qualifications & Experience

What We’re Looking For

• High school diploma or GED
• At least two years of supervisory experience in a guest-facing environment
• Strong leadership and communication skills
• A calm, confident approach in a busy, high-energy setting
• Excellent guest service and problem-solving abilities
• Sales awareness and attention to detail
• Comfort working with POS or computerized systems
• The ability to multitask and stay organized

Most importantly — a positive attitude and passion for creating amazing guest moments!

Benefits

Benefits of Joining Merlin Entertainments!

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

From USD $16.25/Hr.