Guest Experience Supervisor — Immersive Attraction Leader

Merlin; Concord (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs

401(k) Program

Tuition Reimbursement

Learning Opportunities

Job summary

Bubble Planet in Charlotte seeks a Guest Experience Supervisor to join their opening team. You will lead from the floor, provide outstanding guest care, and motivate team members to reach their full potential.

Ideal candidates should have at least two years of supervisory experience in a guest-facing environment along with strong leadership skills. Joining Merlin offers numerous benefits including the Merlin Magic Pass, a 401(k) program, and various learning opportunities.

Qualifications

• At least two years of supervisory experience in a guest-facing environment.
• Strong leadership and communication skills.
• A calm, confident approach in a busy, high-energy setting.
• Excellent guest service and problem-solving abilities.

Responsibilities

• Lead from the attraction floor, providing example-based leadership.
• Deliver outstanding guest care aligned with Guest Obsession standards.
• Motivate, coach, and develop team members.
• Deliver engaging daily team briefings.
• Uphold the highest standards of guest service.
• Monitor guest-facing areas and enhance the overall experience.

Skills

Leadership skills

Communication skills

Guest service

Problem-solving

Sales awareness

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

POS systems

Computerized systems

Job description

Bubble Planet in Charlotte seeks a Guest Experience Supervisor to join their opening team. You will lead from the floor, provide outstanding guest care, and motivate team members to reach their full potential.

Ideal candidates should have at least two years of supervisory experience in a guest-facing environment along with strong leadership skills. Joining Merlin offers numerous benefits including the Merlin Magic Pass, a 401(k) program, and various learning opportunities.