Retail Shift Lead: Bubble Planet

Merlin Entertainments; Concord (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs

401(k) Plan

Tuition Reimbursement

Learning & Advancement

Job summary

Merlin Entertainments is seeking a Retail Shift Lead for Bubble Planet Charlotte to help open our newest immersive attraction. You will supervise frontline team members, ensure guest satisfaction, and support operations during peak hours in a fast-paced setting.

Join a fun, dynamic team and develop leadership skills while delivering exceptional guest experiences. Weekend and holiday availability is required, and we offer benefits like Merlin Magic Pass and tuition reimbursement.

Qualifications

• Leadership or supervisory experience is a plus.
• Strong guest service and communication skills.
• Comfortable leading in fast-paced environments.

Responsibilities

• Lead frontline retail team members during daily operations
• Support guest experience and resolve guest concerns
• Coach employees and provide real-time feedback
• Help manage busy guest areas and retail flow
• Maintain clean, organized, and stocked retail spaces
• Support merchandising and inventory tasks
• Serve as a floor leader and step in wherever needed
• Help maintain safety and operational standards

Skills

Leadership

Guest service

Communication

Coaching

Decision-making

Reliability

Job description

Retail Shift Lead - Bubble Planet Charlotte Bubble Planet is an exciting new immersive attraction from the same team at SEA LIFE Charlotte, designed to spark wonder and create unforgettable memories for guests of all ages. Join our opening team and help bring this one-of-a-kind, interactive experience to life for families exploring a world of bubbles, color, and imagination!

Retail Shift Lead - Bubble Planet Charlotte Bubble Planet is an exciting new immersive attraction from the same team at SEA LIFE Charlotte, designed to spark wonder and create unforgettable memories for guests of all ages. Join our opening team and help bring this one-of-a-kind, interactive experience to life for families exploring a world of bubbles, color, and imagination!

What You’ll Do

• Lead frontline retail team members during daily operations
• Support guest experience and resolve guest concerns
• Coach employees and provide real-time feedback
• Help manage busy guest areas and retail flow
• Maintain clean, organized, and stocked retail spaces
• Support merchandising and inventory tasks
• Serve as a floor leader and step in wherever needed
• Help maintain safety and operational standards

Qualifications & Experience

What You'll Bring

• Leadership or supervisory experience a plus!
• Strong guest service and communication skills
• Comfortable leading in fast-paced environments
• Ability to coach and motivate teams
• Reliable, punctual, and highly accountable
• Comfortable making decisions under pressure
• Flexible schedule including weekends and holidays

Benefits

Benefits of Joining Merlin Entertainments!

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $15.35/Hr.