Retail Shift Lead & Guest Experience Champion

Meow Wolf; Las Vegas (NV); Presencial; USD 25 000 - 36 000; Tempo integral

Resumo da oferta

Meow Wolf is seeking a Retail Shift Supervisor in Las Vegas to lead daily retail operations and support the Manager on Duty role. You will guide a team, coach staff, and ensure safe, engaging guest experiences in a fast-paced environment.

Reporting to the Retail Manager, you’ll manage inventory, POS procedures, scheduling, and interdepartment collaboration while upholding Meow Wolf’s culture of belonging and creativity.

Qualificações

• 1–2 years of supervisory experience in retail or high-traffic environment.
• Strong communication and leadership skills.
• Ability to stay calm, prioritize tasks, and lead by example in a fast-paced environment.
• Proficient with or willing to learn POS and scheduling platforms.
• Must be 21+ with the ability to obtain/maintain alcohol service licensing.
• Must be available to work a flexible schedule, including evenings, weekends, holidays.
• CPR/First Aid certification preferred.
• Bilingual English/Spanish a plus.

Responsabilidades

• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Support daily retail responsibilities including opening/closing procedures, monitor staffing, restocking, inventory control, loss prevention, and task assignments.
• Serve as Manager on Duty (MOD), ensuring safety, operations, and guest experience throughout the exhibition.
• Provide on-the-floor coaching and issue corrective actions.
• Support team members, promote teamwork, ensure accountability, and deliver guest-first service.
• Respond to operational issues, guest escalations, and minor emergencies, escalating when appropriate.
• Monitor and adjust hourly labor usage to align with plans and guest volume in real time.
• Maintain a clean, organized, fully operational environment including exhibits, lighting, sound, and functionality.
• Support frontline operations with retail coverage and sales.
• Assist BOH operations including shipping and invoicing guest orders.
• Receive, unload, stock and manage inventory for smooth shift operations.
• Enforce POS procedures and assist with end-of-day reporting.
• Document shift updates and incidents to Retail Manager.
• Foster cross-department collaboration and uphold Meow Wolf culture of belonging, creativity, safety.
• Lead staff training, onboarding and mentoring per SOPs.
• Other duties as assigned.

Conhecimentos

Leadership

Communication

De-escalation

Staff Supervision

POS Knowledge

Bilingual English/Spanish

Ferramentas

POS Systems

Scheduling Software

Descrição da oferta de emprego

Meow Wolf is seeking a Retail Shift Supervisor in Las Vegas to lead daily retail operations and support the Manager on Duty role. You will guide a team, coach staff, and ensure safe, engaging guest experiences in a fast-paced environment.

Reporting to the Retail Manager, you’ll manage inventory, POS procedures, scheduling, and interdepartment collaboration while upholding Meow Wolf’s culture of belonging and creativity.