Immersive Museum Retail & Guest Services — Part-Time

Meow Wolf; Houston (TX); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Insurance

Dental & Vision

HSA/HRA/FSA

401k Plan

Life & Disability Insurance

Parental Leave

Employee Discounts

Free Meow Wolf Admission

Job summary

Meow Wolf's Retail & Guest Services Associate delivers an exceptional visitor experience during the busy winter season. This hybrid role supports the Gift Shop and Exhibition Front-of-House teams—greeting guests, processing sales, and ensuring a welcoming environment while upholding safety and fun across the space.

The position requires a high school diploma or equivalent, 1–3 years in customer service or retail, and the ability to work days, evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service or retail experience.
• 18 years of age or older.
• Flexible schedule including evenings, weekends, and holidays.
• Strong communication and interpersonal skills.
• Comfortable with POS systems and basic computer software.
• Ability to remain calm and professional in fast-paced environments.

Responsibilities

• Greet and assist visitors with warmth, enthusiasm, and professionalism.
• Sell admission tickets and retail merchandise using POS systems.
• Handle card transactions accurately.
• Share information about Meow Wolf’s exhibits, events, and policies.
• Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.
• Restock merchandise, conduct inventory counts, and maintain product knowledge.
• Support special events or 21+ functions as needed, following proper safety and access protocols.

Skills

Customer service

POS systems

Communication

Interpersonal skills

Flexibility

Calm under pressure

Retail experience

Vend POS

Google Drive

Education

High school diploma or equivalent

Tools

Vend POS

Google Drive

Job description

Meow Wolf's Retail & Guest Services Associate delivers an exceptional visitor experience during the busy winter season. This hybrid role supports the Gift Shop and Exhibition Front-of-House teams—greeting guests, processing sales, and ensuring a welcoming environment while upholding safety and fun across the space.

The position requires a high school diploma or equivalent, 1–3 years in customer service or retail, and the ability to work days, evenings, weekends, and holidays.