Retail Assistant Manager — Creative Experience Lead

Meow Wolf; Denver (CO); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance options: PPO & HDHP

Dental and Vision Insurance

HSA, HRA, and FSA options

401k Retirement Plan

Company paid Life Insurance Policy and

Disability Coverage(s)

Voluntary Critical Illness and Life

Company Paid Employee Assistance

Paid Parental Leave for 12 weeks

Discount off Meow Wolf Gift Shop Merch

Admission to Meow Wolf attractions

Job summary

Meow Wolf Denver is seeking a Retail Assistant Manager to support the Retail Manager in daily operations, staff supervision, cash handling, scheduling, and customer service in a dynamic, immersive arts environment. The role requires leadership experience, experience with POS systems, ability to work flexible hours, and strong communication; bilingual English/Spanish preferred.

On-site position with competitive compensation and robust benefits.

Qualifications

• Minimum 3 years leadership experience in retail/entertainment/operations environment.
• Proven work experience as an Assistant Retail Manager or similar leadership role.
• Hands-on experience with point-of-sale systems.
• Strong service skills and welcoming demeanor required.
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays.
• Experience training staff and identifying training needs.
• Adult + Child + Infant CPR, AED, and First Aid certification preferred.
• Prior experience with visual merchandising.
• Bilingual, especially but not limited to English and Spanish preferred.
• Excellent customer service and communication skills.
• Ability to lead and manage staff.
• Good judgment in difficult and complicated management situations.
• Ability to follow and enforce safety rules.
• Adaptable to changes in a fast-paced work environment.

Responsibilities

• Assist with managing labor, productivity, quality control and safety measures as established and set for the Operations Division and the site specifically
• Carry out supervisory responsibilities in accordance with company policies and applicable laws
• Encourage, and maintain internal and cross-departmental communication
• Assist with training staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assist Retail Manager with supervision of Retail Leads and Retail Associates
• Fulfill all Manager on Duty duties, skills, and knowledge, including the ability to perform any role within the Retail department
• Assist with creating effective schedules to ensure work centers are well staffed during peak hours
• Assist with payroll and schedule changes
• Assist with making projections for hiring needs
• Assist with recommending, creating, and communicating policies and procedures
• Maintaining knowledge of events, special programs and projects and communicating them to the staff
• Assist with tracking fluctuations in visitation numbers and adjusting staffing levels accordingly
• Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guests
• Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assures the store is properly stocked and visually merchandised as required
• Other duties as assigned

Skills

Leadership

Retail operations

POS systems

Customer service

Staff training

Scheduling

Bilingual Spanish

Cash handling

Merchandising

Safety compliance

Tools

POS systems

Job description

Meow Wolf Denver is seeking a Retail Assistant Manager to support the Retail Manager in daily operations, staff supervision, cash handling, scheduling, and customer service in a dynamic, immersive arts environment. The role requires leadership experience, experience with POS systems, ability to work flexible hours, and strong communication; bilingual English/Spanish preferred.

On-site position with competitive compensation and robust benefits.