Retail Shift Lead & Experience Coach

Walgreens; Norfolk (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Customer Experience and Operations assistant who will open and close the store when management is absent, handle cash operations, and ensure the store is ready for business each day. The role focuses on delivering a distinctive customer experience while supporting inventory, vendor deliveries, and showroom displays.

The position requires at least one year of leadership or supervisory experience in retail and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change for registers.
• Engage customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.
• Assist with vendor deliveries, backroom operations, and display resets to support inventory and promotions.
• Maintain accurate inventory counts and pricing per policy, and ensure signage and local regulations are followed.
• Assist with bookkeeping activities and ensure store cleanliness and professional appearance.

Skills

Leadership experience

Customer service

English fluency

Job description

Walgreens is seeking a Customer Experience and Operations assistant who will open and close the store when management is absent, handle cash operations, and ensure the store is ready for business each day. The role focuses on delivering a distinctive customer experience while supporting inventory, vendor deliveries, and showroom displays.

The position requires at least one year of leadership or supervisory experience in retail and fluency in English.