Retail Shift Lead: Customer Service & Store Ops

Madisonhealth; Orrville (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill Industries of Wayne & Holmes Co., Inc in Orrville seeks a Retail Shift Supervisor to lead our store team. This hands-on role supports the Store and Assistant Managers, supervises daily activities, ensures great customer service, and helps maintain a safe, clean, and productive shopping environment.

Responsibilities include opening/closing, supervising staff, cash handling, merchandising, stocking donations, documenting incidents, and participating in training sessions.

Qualifications

• High School Diploma or GED preferred.
• Prior retail or supervisory experience is a plus.
• Strong communication skills; ability to read, write, and perform basic math.
• Familiarity with Microsoft Word and Excel preferred.

Responsibilities

• Assist with opening and closing the store, including handling keys and alarm codes.
• Supervise team members during shifts and ensure compliance with store policies.
• Complete cash handling duties: balance drawers, assign/register tills, and prepare deposits.
• Provide excellent customer service and resolve customer concerns in a professional manner.
• Monitor daily store operations in the absence of the Store or Assistant Manager.
• Perform retail floor duties such as stocking, merchandising, tagging, and processing donations.
• Ensure the store is clean and safe: dusting, vacuuming, restroom cleaning, and other maintenance.
• Report and document incidents or accidents in a timely and accurate manner.
• Assist in meeting store production goals and performance standards.
• Respond effectively in emergency situations and follow company safety procedures.
• Attend all required trainings and store meetings.
• Represent Goodwill’s mission and values in all interactions with customers and staff.

Skills

Strong communication

Read/write

Basic math

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Job description

Goodwill Industries of Wayne & Holmes Co., Inc in Orrville seeks a Retail Shift Supervisor to lead our store team. This hands-on role supports the Store and Assistant Managers, supervises daily activities, ensures great customer service, and helps maintain a safe, clean, and productive shopping environment.

Responsibilities include opening/closing, supervising staff, cash handling, merchandising, stocking donations, documenting incidents, and participating in training sessions.