Retail Shift Supervisor

Madisonhealth; Orrville (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill Industries of Wayne & Holmes Co., Inc in Orrville seeks a Retail Shift Supervisor to lead our store team. This hands-on role supports the Store and Assistant Managers, supervises daily activities, ensures great customer service, and helps maintain a safe, clean, and productive shopping environment.

Responsibilities include opening/closing, supervising staff, cash handling, merchandising, stocking donations, documenting incidents, and participating in training sessions.

Qualifications

• High School Diploma or GED preferred.
• Prior retail or supervisory experience is a plus.
• Strong communication skills; ability to read, write, and perform basic math.
• Familiarity with Microsoft Word and Excel preferred.

Responsibilities

• Assist with opening and closing the store, including handling keys and alarm codes.
• Supervise team members during shifts and ensure compliance with store policies.
• Complete cash handling duties: balance drawers, assign/register tills, and prepare deposits.
• Provide excellent customer service and resolve customer concerns in a professional manner.
• Monitor daily store operations in the absence of the Store or Assistant Manager.
• Perform retail floor duties such as stocking, merchandising, tagging, and processing donations.
• Ensure the store is clean and safe: dusting, vacuuming, restroom cleaning, and other maintenance.
• Report and document incidents or accidents in a timely and accurate manner.
• Assist in meeting store production goals and performance standards.
• Respond effectively in emergency situations and follow company safety procedures.
• Attend all required trainings and store meetings.
• Represent Goodwill’s mission and values in all interactions with customers and staff.

Skills

Strong communication

Read/write

Basic math

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Job description

Job Application - Goodwill Industries of Wayne & Holmes Co., Inc

Retail Shift Supervisor - Orrville

About the Role

Goodwill Industries is seeking a dedicated Shift Supervisor in our Orrville Store to help lead our retail team and support the Store and Assistant Managers in the smooth, efficient operation of the store. This hands-on role involves supervising daily activities, ensuring great customer service, supporting staff, and helping maintain a safe, clean, and productive store environment.

Key Responsibilities

• Assist with opening and closing the store, including handling keys and alarm codes.
• Supervise team members during shifts and ensure compliance with store policies.
• Complete cash handling duties: balance drawers, assign/register tills, and prepare deposits.
• Provide excellent customer service and resolve customer concerns in a professional manner.
• Monitor daily store operations in the absence of the Store or Assistant Manager.
• Perform retail floor duties such as stocking, merchandising, tagging, and processing donations.
• Ensure the store is clean and safe: dusting, vacuuming, restroom cleaning, and other maintenance.
• Report and document incidents or accidents in a timely and accurate manner.
• Assist in meeting store production goals and performance standards.
• Respond effectively in emergency situations and follow company safety procedures.
• Attend all required trainings and store meetings.
• Represent Goodwill’s mission and values in all interactions with customers and staff.

Physical Requirements

• Stand for extended periods (2–3 hours or more).
• Lift boxes, bags, and other donations up to 30 lbs. from floor to chest height.
• Bend, stoop, twist, squat, and reach overhead while stocking or merchandising.
• Use equipment such as pricing/tagging guns, tape dispensers, and carts as needed.

What We’re Looking For

• Education:High School Diploma or GED preferred.
• Experience:Prior retail or supervisory experience is a plus.
• Skills:Strong communication skills; ability to read, write, and perform basic math.
• Technology:Familiarity with Microsoft Word and Excel preferred.
• Availability:Must be flexible to work nights, weekends, and holidays.
• Other Requirements:
• Reliable transportation (valid driver’s license and proof of insurance preferred).
• Ability to pass a background check and pre-employment drug/alcohol screen.
• Willingness to participate in random testing as required.

Why Join Goodwill?

When you work at Goodwill, you’re doing more than just a job—you’re supporting a mission. Proceeds from our retail stores help fund job training, employment programs, and other community services. Come grow with us while making a real impact!

Pay Rate: $14.50/hour