Retail Shift Lead: Elevate Service & Store Ops

Madisonhealth; Wooster (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

Goodwill Industries of Wayne & Holmes Co., Inc. in Wooster, OH, is seeking a Shift Supervisor to lead our retail team and support the Store and Assistant Managers. This hands-on role supervises daily activities, ensures great customer service, supports staff, and maintains a safe, clean store environment.

The ideal candidate has strong communication, basic math, and familiarity with Word and Excel. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Education: High School Diploma or GED preferred.
• Experience: Prior retail or supervisory experience is a plus.
• Skills: Strong communication skills; ability to read, write, and perform basic math.
• Technology: Familiarity with Microsoft Word and Excel preferred.

Responsibilities

• Assist with opening and closing the store, including handling keys and alarm codes.
• Supervise team members during shifts and ensure compliance with store policies.
• Complete cash handling duties: balance drawers, assign/register tills, and prepare deposits.
• Provide excellent customer service and resolve customer concerns in a professional manner.
• Monitor daily store operations in the absence of the Store or Assistant Manager.
• Perform retail floor duties such as stocking, merchandising, tagging, and processing donations.
• Ensure the store is clean and safe: dusting, vacuuming, restroom cleaning, and other maintenance.
• Report and document incidents or accidents in a timely and accurate manner.
• Assist in meeting store production goals and performance standards.

Skills

Communication

Reading/Writing

Math basics

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Goodwill Industries of Wayne & Holmes Co., Inc. in Wooster, OH, is seeking a Shift Supervisor to lead our retail team and support the Store and Assistant Managers. This hands-on role supervises daily activities, ensures great customer service, supports staff, and maintains a safe, clean store environment.

The ideal candidate has strong communication, basic math, and familiarity with Word and Excel. Flexibility to work nights, weekends, and holidays is required.