Retail Shift Lead - Customer Experience & Ops

applegreen; Pine Beach (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedules

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Earned Wage Access

Education assistance

Referral bonus

Meal discount

Pet insurance

Job summary

Applegreen is seeking a proactive Shift Supervisor to lead on-site teams at our New Jersey plaza. You will ensure top-notch customer service, oversee daily tasks, and uphold brand standards and food safety.

You'll train new team members, manage cash handling, assist with opening and closing procedures, and help maintain product quality and cleanliness while promoting cross-selling. The role requires flexible schedule including nights and weekends, and offers benefits and opportunities to advance

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership experience

Communication skills

Job description

Applegreen is seeking a proactive Shift Supervisor to lead on-site teams at our New Jersey plaza. You will ensure top-notch customer service, oversee daily tasks, and uphold brand standards and food safety.

You'll train new team members, manage cash handling, assist with opening and closing procedures, and help maintain product quality and cleanliness while promoting cross-selling. The role requires flexible schedule including nights and weekends, and offers benefits and opportunities to advance