Retail Shift Lead — Customer Experience & Operations

Youngstown Area Goodwill Industries; Youngstown (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Youthstown Area Goodwill Industries in Youngstown, OH is seeking a Retail Supervisor to lead daily store operations under the Store Manager, supervise frontline staff, and ensure top-notch customer service while upholding merchandising standards.

You will be on-duty during shifts, support 1-Touch merchandise flow, monitor safety and loss prevention, and help with opening/closing procedures to keep the store running smoothly.

Qualifications

• Experience supervising frontline staff.
• Ability to manage customer service standards.
• Strong awareness of safety and loss prevention.
• Ability to lead in shifts and assist Store Manager.

Responsibilities

• Lead day-to-day store operations and supervise staff.
• Ensure excellent customer service and smooth merchandise flow.
• Monitor safety, security, and compliance.
• Assist with opening and closing procedures.

Skills

Leadership

Customer Service

Teamwork

Communication

Cash Handling

Tools

POS System

Job description

Youthstown Area Goodwill Industries in Youngstown, OH is seeking a Retail Supervisor to lead daily store operations under the Store Manager, supervise frontline staff, and ensure top-notch customer service while upholding merchandising standards.

You will be on-duty during shifts, support 1-Touch merchandise flow, monitor safety and loss prevention, and help with opening/closing procedures to keep the store running smoothly.