Retail Shift Lead: Customer Experience & Brand Champion

everythingbutwater; Charleston (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(K) participation

Merchandise discounts

Additional benefits for eligible Assoc

Job summary

Everything But Water on King Street in Charleston seeks a Key Holder who partners with Store Management to deliver excellent customer service and uphold brand standards. The role supports daily operations, assists with shift coverage, and helps supervise Sales Associates while ensuring a confident, knowledgeable selling experience.

The position requires 2–4 years in retail, 1 year in supervision, and availability nights, weekends, and holidays.

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 15 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company's selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Retail sales

Supervisory experience

Customer engagement

Interpersonal skills

Job description

Everything But Water on King Street in Charleston seeks a Key Holder who partners with Store Management to deliver excellent customer service and uphold brand standards. The role supports daily operations, assists with shift coverage, and helps supervise Sales Associates while ensuring a confident, knowledgeable selling experience.

The position requires 2–4 years in retail, 1 year in supervision, and availability nights, weekends, and holidays.