Retail Key Holder & Customer Experience Lead

Everything But Water, LLC; Huntersville (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(K) participation

Merchandise discounts

Job summary

Everything But Water, LLC in Birkdale Village (Huntersville, NC) is seeking a Key Holder who partners with store management to deliver exceptional customer service and uphold brand standards. You will support daily operations, assist with shift coverage, supervise sales associates, and drive sales by applying the company's selling model while maintaining a clean, organized showroom.

The role requires 2-4 years retail experience, supervisory experience, and availability for nights, weekends, and

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 15 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Customer engagement

Interpersonal skills

Leadership ability

Sales driven

Job description

Everything But Water, LLC in Birkdale Village (Huntersville, NC) is seeking a Key Holder who partners with store management to deliver exceptional customer service and uphold brand standards. You will support daily operations, assist with shift coverage, supervise sales associates, and drive sales by applying the company's selling model while maintaining a clean, organized showroom.

The role requires 2-4 years retail experience, supervisory experience, and availability for nights, weekends, and