Retail Services Experience Lead

Best Buy; Orlando (FL); On-site; USD 51,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

LOA options

Incentive programs

Job summary

Best Buy Orlando is seeking a Retail Services Experience Supervisor to oversee Geek Squad services for repair and car electronics installations, ensuring top-notch customer experiences and streamlined store operations.

You will partner with store leadership to identify opportunities, implement plans, and drive priorities that boost employee engagement, satisfaction and revenue while maintaining best-in-class service standards.

Qualifications

• Minimum 1 year of leadership experience or 6 months as Best Buy shift lead.
• Experience in sales or customer service
• Ability to work as part of a team
• Flexible schedule including holidays, nights and weekends

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks

Skills

Leadership

Customer service

Teamwork

Scheduling

Flexibility

Job description

Best Buy Orlando is seeking a Retail Services Experience Supervisor to oversee Geek Squad services for repair and car electronics installations, ensuring top-notch customer experiences and streamlined store operations.

You will partner with store leadership to identify opportunities, implement plans, and drive priorities that boost employee engagement, satisfaction and revenue while maintaining best-in-class service standards.