Retail Services Experience Lead

Best Buy; Portsmouth (NH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy Portsmouth seeks an experienced Retail Services Experience Supervisor to oversee Geek Squad services, repair operations, and car electronics installations at the store. You will collaborate with the General Manager and Services Experience Manager to drive priorities that enhance employee and customer experiences.

You will optimize staffing, provide coaching, and monitor key metrics to deliver exceptional service while ensuring efficient operations and profitability.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences.
• Provide work direction, ongoing training, career development and performance management to your employees.
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance.
• Perform in‑store leadership duties as needed, including opening, closing, cash management and manager‑on‑duty tasks.

Skills

Leadership

Sales

Customer service

Teamwork

Flexible schedule

Job description

Best Buy Portsmouth seeks an experienced Retail Services Experience Supervisor to oversee Geek Squad services, repair operations, and car electronics installations at the store. You will collaborate with the General Manager and Services Experience Manager to drive priorities that enhance employee and customer experiences.

You will optimize staffing, provide coaching, and monitor key metrics to deliver exceptional service while ensuring efficient operations and profitability.